Privacy Policy

Examhive is an online examination and assessment platform operated by Hive Technologies Ltd ("Examhive", "we", "us", or "our"). This policy explains how we handle information when examiners and candidates use the Examhive website and platform. Examiners use the platform to create assessments and manage candidate information for those assessments; Examhive processes that information to provide the service.

The information we handle depends on how you use Examhive and what an examiner configures for an assessment. It may include:

• Account details such as first and last name, email address, role, password (securely hashed when you create one), email-verification status, and Google account identifier if you sign in with Google. An examiner may also enter a referral code at sign-up; Examhive generates a referral code for an account.
• Assessment information such as question banks, examinations, settings, and content entered by examiners.
• Candidate information such as the name and email used for an examination registration, any additional fields configured by the examiner, answers, submissions, scores, results, and exam-session activity (for example, tab-switch counts and recorded security events).
• Service and session information such as sign-in and exam-session times, IP address, and device or browser information sent with a sign-in or recorded with exam activity. The platform also uses a strictly necessary HTTP-only refresh-token cookie to keep you signed in.
• Payment and credit records, including transaction amount and currency, payment provider and reference, status, payment method when returned by the provider, and credits purchased or used. Payments are securely processed through paystack.
• Referral information, including the referral code used and the status of a referral or related reward.
• Website visit information measured through Vercel Analytics.
• Messages and information you choose to provide when contacting Examhive support.

• To create and administer accounts, workspaces, and examination sessions.
• To deliver assessments, save candidate answers, calculate and display results, and provide the platform features requested by examiners.
• To respond to support requests, maintain service security, troubleshoot issues, and improve platform reliability.
• To meet legal obligations and protect the rights and safety of users and Examhive.

We do not sell personal information. We do not use examination content for advertising. We do not use customer examination content to train general-purpose AI models.

Examiners and authorized co-examiners can access information needed to manage their assessments. We use service providers to host, secure, and operate Examhive, process payments, and measure website visits, including the providers used for payments and Vercel Analytics. Those providers process information to provide services to us. We may also disclose information when required by law or when reasonably necessary to protect users, the service, or our legal rights. We do not make candidate information public.

Examinations, question banks, candidate registrations, submissions, and results are managed by the examiner who creates or administers the assessment, including any authorized co-examiners. Examhive processes this information to provide the assessment service. Candidates should direct questions about an assessment record to the examiner or assessment provider that arranged the examination; we will assist with applicable requests.

We retain account and assessment information while needed to operate the workspace, preserve examination records, provide support, and meet legal obligations. Workspace administrators can remove candidate and examination records through available controls. Question text and option text are encrypted before storage using authenticated encryption, which checks that encrypted content has not been altered when it is read. Candidate submissions and multiple-choice correct-option flags are stored separately and are not covered by this question-content encryption. We also use access controls and other safeguards designed to protect information, and review them as the service develops. No online service can guarantee absolute security.

Schools and other institutions are responsible for ensuring they have the authority and any required parent, guardian, or candidate permissions before entering candidate information into Examhive. They should provide candidates with appropriate information about the examination and how their records are used. Examhive is not intended to replace an institution's responsibilities under applicable privacy and child-protection laws.

You may ask us to access, correct, or delete personal information we hold about you, subject to applicable law. For information managed by an examiner or assessment provider, contact the examiner or administrator responsible for that assessment first; we will support them in responding to appropriate requests. You can also contact us using the details below.

We may update this policy as Examhive and applicable requirements change. We will post the current version on this page and update the date above. Where a change materially affects users, we will take reasonable steps to notify them through the service or by email.

For general inquiries, including privacy questions or requests, email [email protected]. For platform support, email [email protected].