Terms & Conditions

These Terms govern access to and use of Examhive, an online examination and assessment platform operated by Hive Technologies Ltd ("Examhive", "we", "us", or "our"). They apply to examiners, institutions, organizations, and candidates using the platform. By creating an account, accessing a workspace, or taking an examination through Examhive, you agree to these Terms. If you use Examhive for an institution or organization, you confirm that you are authorized to accept them on its behalf.

• Provide accurate account information and keep it reasonably current.
• Keep your sign-in credentials confidential and promptly tell us if you suspect unauthorized use of your account.
• Examiners and workspace administrators are responsible for managing access and the examination content and candidate records in their workspace.
• Candidates may use the examination link and details provided by their examiner and must follow the instructions for that assessment.

Use Examhive lawfully and only for its intended assessment and educational or organizational purposes. You must not:

• Interfere with or disrupt the platform, connected systems, or another user's access.
• Attempt to gain unauthorized access to accounts, data, or networks, or bypass security controls.
• Upload unlawful, harmful, misleading, or infringing content.
• Use or share examination content, answers, or credentials in a way that facilitates cheating or undermines an assessment.
• Use Examhive in a way that violates another person's rights or applicable law.

You or your institution retain rights in content you submit to Examhive. You authorize Examhive to host, process, display, and transmit that content as needed to provide the platform and its assessment workflows. You are responsible for having the rights and permissions required to submit examination materials, candidate records, and any logos or other materials. Examhive's handling of personal information is described in the Privacy Policy.

Examhive and its software, design, branding, and platform materials are owned by Hive Technologies Ltd or its licensors and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the platform for its intended purpose while you comply with these Terms. You may not copy, modify, distribute, or create competing works from the platform except where the law permits or we give written permission.

If you send suggestions or feedback, you allow Examhive to use them without restriction or payment to improve and develop the service. This does not transfer ownership of your examination content or personal information.

Examhive uses credits to pay for candidate examination sittings. The applicable credit requirement and price are shown in the platform or purchase flow before you confirm a purchase. Current pricing may vary by volume, and institutions may contact us about volume arrangements or invoicing. Credits do not expire unless the applicable purchase terms say otherwise.

Purchases are generally non-refundable once credits have been delivered. This does not limit any refund or other right that cannot lawfully be excluded. If a payment or credit delivery appears incorrect, contact us so we can review it.

We may change prices or credit arrangements for future purchases. A change will not alter credits already purchased, except where the purchase terms or law require otherwise.

Examiners are responsible for examination content, settings, schedules, candidate eligibility, invigilation arrangements, and academic decisions made from results. Examhive can automatically grade supported objective question formats; automated results should be reviewed by the examiner before they are relied on for consequential academic or organizational decisions. The examiner or institution remains responsible for confirming results and handling appeals or corrections.

We work to keep Examhive available and functioning, but do not guarantee uninterrupted or error-free operation. We may maintain, update, or change features and may temporarily interrupt access where reasonably needed for maintenance, security, or operational reasons. We will take reasonable steps to give notice of material changes that affect how customers use the service.

We may suspend or restrict access where reasonably necessary to address a security issue, comply with law, protect users or the service, or respond to a material breach of these Terms. Where practicable, we will notify the account holder and allow an opportunity to address the issue. You may stop using Examhive at any time. Any unused credits remain subject to the purchase terms and applicable law.

Examhive is provided on an "as available" basis. To the extent permitted by law, Hive Technologies Ltd is not liable for indirect or consequential losses arising from use of the platform. Our total liability for claims relating to the service will not exceed the amount you paid to Examhive for credits in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

To the extent permitted by law, you are responsible for claims and losses caused by your unlawful use of Examhive, your material breach of these Terms, or content you submit without the required rights or permissions.

We may update these Terms from time to time. We will post the current version here and update the date above. For material changes, we will take reasonable steps to notify users through the platform or by email. Continued use after the updated Terms take effect means you accept them. If you do not agree, stop using Examhive.

For general inquiries, including questions about these Terms, purchases, custom invoices, or custom agreements, email [email protected]. For platform support, email [email protected].